MSW Casino – Privacy Policy

This Privacy Policy applies between you and us as soon as you begin using the MSW Casino website or app. It clearly sets out what data MSW Casino collects, why it collects it, and how that data is kept secure.

A common concern when using online platforms in Bangladesh is: "Is my phone number or payment information safe?" At msw casino, the answer is a straightforward yes. We follow internationally recognized data protection standards and treat your information not as our asset, but as a trust held on your behalf.

MSW Casino only collects the data that is genuinely necessary to provide its services. We do not ask for excessive or unnecessary information.

MSW Casino collects information through three main methods:

Directly from you

• Information submitted via the registration form.
• Documents uploaded for KYC verification.
• Information provided when contacting the support team.
• When participating in promotions or surveys.

Automatically

• Through cookies and tracking technologies.
• Device and browser information during login sessions.
• Automated records of gaming activity and transactions.

MSW Casino uses your data strictly for its intended purposes. Your information is never used beyond what it was collected for.

• Account Management: To confirm registration, login, and identity verification.
• Payment processing: To process deposits and withdrawals securely.
• Customer Support: Your history is used to resolve your issues quickly.
• Fraud prevention: To detect and prevent suspicious activity.
• Legal Compliance: For regulatory reporting requirements.
• Personal experience: To suggest games and offers tailored to your preferences.
• Security enhancements: To continuously improve the security of the platform.

MSW Casino never sells your data. However, in certain limited circumstances, necessary information may be shared with specific third parties:

• Payment processors (bKash, Nagad, Rocket): Only the payment details necessary to complete a transaction.
• Identity verification services: For document verification during the KYC process.
• Security technology providers: For operating fraud detection software.
• Government and regulatory authorities: To fulfill legal obligations.

In all such cases, only the minimum necessary information is shared, and the relevant parties are contractually bound to comply with our Privacy Policy.

MSW Casino uses cookies on its website and app. Cookies are small data files stored in your browser that help enhance your experience.

Types of Cookies

• Essential Cookies: Maintaining login sessions and ensuring security. These cannot be disabled.
• Performance cookies: To understand which sections of the site are used most — fully anonymous.
• Functionality cookies: To remember your language preferences and account settings.
• Marketing cookies: To display MSW Casino's own promotions — you have the option to turn these off.

Cookies can be disabled at any time through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

MSW Casino employs multiple industry-standard security layers to protect your data. The key security measures are described below:

• 256-bit TLS/SSL Encryption: All data transfers between your device and our servers are fully encrypted — no third party can intercept or read them.
• Two-Factor Authentication (2FA): An additional OTP verification step can be enabled for login.
• Encrypted Database: All stored data is kept in an encrypted state.
• Firewall and DDoS protection: Protects the platform against cyberattacks.
• Regular security audits: Third-party experts conduct regular system audits.
• Login monitoring: Unusual login attempts are detected automatically.

MSW Casino does not retain your data longer than necessary. The retention periods for different types of information are outlined below:

• Active account: All data is retained for as long as your account remains active.
• After Account Closure: Transaction data may be retained for up to 5 years as required by law.
• KYC Documents: 2 years after account closure.
• Gaming logs: 1 year for security and dispute resolution purposes.
• Cookies data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires or the legal need ceases, data is securely deleted.

MSW Casino grants every member certain important rights over their own data:

To exercise these rights, please contact our support team. We will respond within 30 days of receiving your request.

MSW Casino is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If a user registers with a false age and is later found to be under 18, their account will be closed and all collected data will be deleted.

MSW Casino reserves the right to update this Privacy Policy when necessary. If significant changes are made, you will be notified in advance via your registered phone number or email.

Continued use of the platform after any policy changes will be considered acceptance of the updated terms. Please review this page regularly.